Shipping & Returns

Shipping

We currently ship throughout the USA.

Flat Rate Shipping: $3.95 for orders under $50
Free Shipping: for orders $50+
Express Shipping: $12.75
Order Processing: Orders are prepared and shipped within 2 business days.
Orders are shipped via USPS and include tracking.
Please note that delivery times are estimates and cannot be guaranteed once your order is with the carrier.
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information so you can follow your package right to your door.

Returns

We hope you love your Charmed NY jewelry, but if something isn't quite right, unworn items may be returned within 30 days of delivery.

Items must be returned in their original gift box and/or jewelry pouch and in their original, unworn condition. Original shipping charges are non-refundable. Final Sale items cannot be returned for a change of mind.

To request a return, visit our Returns Portal and enter the email address used at checkout. You'll receive a one-time verification code — no password required.

Once your return request is approved, we'll provide a prepaid USPS return label with tracking. A $3.95 return shipping fee will be deducted from your refund once we've received and inspected your returned items. There is nothing to pay upfront.

If your item arrives damaged, defective, or incorrect, we'll cover the return shipping costs.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days, less the $3.95 return shipping fee where applicable. Your bank or credit card provider may take additional time to process the refund.

Exchanges

We don't currently offer direct exchanges. If you would like a different item, simply return your original purchase and place a new order for the item you'd prefer.

1 Year Guarantee

All Charmed NY jewelry is covered by a one-year guarantee against manufacturing defects in materials or workmanship, starting from the date of delivery. Final Sale items are excluded from this one-year guarantee, except where required by law.

If your jewelry develops a manufacturing fault within that period, please contact us at info@charmed-ny.com with your order number and photographs of the issue. We'll assess the problem and arrange a repair or replacement at no additional cost where the fault is covered.

This guarantee does not cover accidental damage, loss, normal wear and tear, scratches, or damage caused by improper use or care.

Your statutory consumer rights are not affected.